Operations

OutPerform has extensive operational experience in the P&C space, whether the assignment is conducting a full operational assessment, defining processes, instituting or modifying an effective optimization regimen, identifying and defining key metrics, structuring relevant reporting, improving sales or service center operations, defining and managing the build of consumer-facing applications, identifying skill gaps, or conducting due diligence for M&A, OutPerform has seen it and can assist in advancing your operational opportunities.  

The P&C insurance industry has become increasingly efficient and competitive over the past 20 years.  A 35% expense ratio doesn’t cut it anymore if a company is to be competitive. With some companies sporting an expense ratio of less than 20% for personal lines, it is easy to see that operations must change for most companies to be competitive and, indeed, survive.

 OutPerform can help find and implement opportunities to streamline operations, reduce costs, and improve retention.